Buyer Guide Policy

Welcome to Urturbo, your trusted source for professional-grade construction machinery parts. This Buyer Guide Policy outlines essential information to help you navigate our website, make informed purchasing decisions, and understand our processes. Please review this document carefully.

1. Product Navigation & Classification

Urturbo specializes in high-quality construction machinery parts, categorized by equipment type (e.g., excavators, loaders, cranes) and component function (e.g., hydraulic systems, engines, undercarriages). Use the "Product Finder" tool to filter by brand, model, or part number. For compatibility verification, reference the OEM Cross-Reference Guide or contact our technical team at [email protected] .

2. Pre-Purchase Considerations

• Part Identification: Confirm compatibility using equipment serial numbers, part diagrams, or consultation with our specialists.

• Quality Standards: All parts meet ISO 9001 or OEM-equivalent certifications. Look for the "Verified OEM Match" badge for guaranteed compatibility.

• Bulk Orders: Contact us for volume discounts or custom quotes.

3. Order Placement & Payment

• Ordering: Add items to your cart and proceed to checkout. Registered users enjoy expedited reordering via "Order History".

• Payment Methods: Accepts major credit cards, wire transfers, and PayPal. For credit terms, apply via the "Corporate Account" portal.

• Price Matching: Submit a request within 24 hours of purchase if you find a lower advertised price for an identical item.

4. Technical Support

• Installation Guides: Access PDF/video tutorials in the "Resource Center".

• Expert Assistance: Schedule a call with a certified technician via the "Live Support" chat.

• Troubleshooting: Use the "Diagnostic Tool" to identify common issues by part type.

5. Account Management

• Profile Updates: Edit billing/shipping addresses, payment methods, and order preferences in "Account Settings".

• Order History: Review past purchases and reorder with one click.

• Newsletters: Subscribe to receive inventory updates, technical tips, and promotional offers.

6. Security & Compliance

• Data Protection: All transactions comply with GDPR/CCPA. View our Privacy Policy for details.

• Fraud Prevention: Suspicious activity may trigger account verification. Contact [email protected] to resolve disputes.

7. Feedback & Improvements

• Reviews: Leave product ratings/reviews to help others.

• Suggestions: Share ideas via the "Feedback" portal. Top contributors receive rewards.

8. User Responsibilities

Provide accurate shipping/payment details.

Verify compliance with local import laws for international orders.

9.Contact Information

• 24/7 Support: (+852) 6894 4714

• Corporate Inquiries: [email protected]