Shipment Policy
1. Order Confirmation and Tracking
When you place an order on the Urturbo and complete the payment, you'll immediately receive an order confirmation email. This email serves as proof of your purchase and includes vital details such as the order number, item descriptions, and the total amount paid.
Once we receive your cleared payment, we typically ship your order within 3 business days. As soon as it's dispatched, you'll get another email with a tracking number. This number enables you to monitor your package's journey. After shipping, please allow an additional 3 - 7 days for delivery. Regarding free shipping, click the 'Get Rates' button on the product detail page. If an item shows 'Free Shipping', it qualifies for our free - shipping policy, which is applicable only to orders shipped within the United States. If you don't receive any of these emails, contact us at [email protected]. First, verify the email address you provided during the order process. You can also visit 'My Account' on our website to check your order status.
2. Shipping Guide
Handling Time
We strive to process and ship your order within 3 business days after receiving cleared payment. Our team works diligently to ensure a swift turnaround.
Delivery Time For expedited shipping via FedEx, DHL, USPS, or UPS: - To the USA: 2 - 6 workdays. - To other countries: 3 - 8 workdays. However, international deliveries can be affected by the courier's efficiency and local customs and duties. Customs inspections may cause delays.
Shipping Address
Provide a correct, precise, and detailed shipping address, including street name, house number, apartment/suite (if applicable), city, state, and zip code. Also, leave a valid phone number so the carrier can reach you if needed.
3. Freight (Shipping Charges)
The freight is calculated based on the item's weight and the destination country. Different products and shipping addresses result in varying freight costs. You can check these charges on the cart page before finalizing your order.
4. Taxes
Import duties, taxes, and other charges are not included in the product price or freight. These are the buyer's responsibility. It's advisable to research the customs and tax regulations of your destination country before placing an order.
5. Track Your Order
After shipping, you'll receive an email with the carrier's name and a tracking number. Use this number to track your order's progress on the following websites:
- DHL: www.dhl.com/en.html - Fedex: www.fedex.com - UPS: www.ups.com - USPS: www.usps.com
6. Refund Policy
We understand that sometimes things don't go as planned. If you're not satisfied with your purchase, you may be eligible for a refund. To initiate a refund request, please contact our customer support at [email protected] within 30 days of receiving your order.
We'll guide you through the process and may require you to provide details such as the order number and the reason for the refund. Once we receive your request and verify the eligibility, we'll process the refund. Please note that the original shipping charges are non - refundable unless the return is due to our error.
7.Return Policy
If you wish to return a product, here's what you need to do. First, check if the item is eligible for return. Most items can be returned within 30 days of delivery, provided they are in their original condition, unused, and with all original packaging and tags.
To start the return process, send an email to [email protected]. Include your order number and state your intention to return the item. We'll then provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product. After we receive the returned item and inspect it, we'll process the return. If the return is approved, you'll receive a refund to your original payment method. Keep in mind that you're responsible for the return shipping costs, unless the return is due to a defect or an error on our part. We hope you have a pleasant shopping experience with Urturbo. If you have any questions regarding shipping, refunds, or returns, don't hesitate to contact our customer support team.