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1. Warranty Overview

At Urturbo, we are committed to delivering premium-quality construction machinery parts that meet the highest standards of performance and durability. This Warranty Policy outlines the terms, conditions, and limitations of our warranty coverage, ensuring transparency and trust in your purchasing experience. By placing an order with Urturbo, you acknowledge and agree to the provisions detailed below.

2. Warranty Coverage & Scope

A. Covered Items
This warranty applies exclusively to new, unused construction machinery parts purchased directly from Urturbo’s official website. Covered parts are guaranteed to be free from manufacturing defects in materials and workmanship under normal use and service conditions for the duration of the warranty period.

B. Warranty Period
The warranty term commences on the date of purchase (as indicated on your invoice) and extends for 90 days (three months). Claims must be submitted within this period to be eligible for coverage.

C. Remedies Under Warranty
If a covered defect is identified during the warranty term, Urturbo, at its sole discretion, will:

  1. Repair the defective part at no cost to you.

  2. Replace the defective part with an identical or functionally equivalent new part.

  3. Refund the purchase price of the defective part if repair or replacement is impractical.

3. Exclusions & Limitations

This warranty does not cover damages or defects caused by:

  • Misuse, abuse, negligence, or improper installation (e.g., installation contrary to manufacturer guidelines).

  • Unauthorized modifications, alterations, or tampering with the part.

  • Normal wear and tear (e.g., filters, brake pads, belts, etc.).

  • Environmental factors (e.g., corrosion from harsh chemicals or extreme weather conditions).

  • Accidents, collisions, or acts of God.

  • Use of non-Urturbo parts in conjunction with the covered part.

  • Failure to perform routine maintenance as recommended by the original equipment manufacturer (OEM).

  • Consequential or incidental damages (e.g., loss of profits, downtime costs, or labor expenses related to repair/replacement).

  • Shipping costs for returning defective parts (unless pre-authorized by Urturbo).

  • Parts sold "as-is" or explicitly marked as non-warrantied.

4. Customer Responsibilities

To ensure valid warranty coverage, customers must:

  1. Retain proof of purchase (order confirmation, invoice, or receipt).

  2. Install and operate the part in accordance with OEM specifications and industry best practices.

  3. Report defects promptly upon discovery, providing clear evidence (photos, videos, or diagnostic reports).

  4. Cooperate with Urturbo’s troubleshooting process, including returning the defective part for inspection if required.

Failure to comply with these obligations may void the warranty.

5. Warranty Claim Process

Step 1: Initial Contact
Contact Urturbo’s Customer Support team via email [email protected] or phone (+852) 6894 4714 within the warranty period. Provide:

  • Order number and purchase date.

  • Detailed description of the defect, including symptoms and circumstances.

  • Supporting evidence (e.g., photos, videos, or inspection reports).

Step 2: Troubleshooting & Assessment
A Urturbo technician will guide you through diagnostic steps to verify the defect. In some cases, the part may need to be returned for inspection.

Step 3: Resolution
If the claim is approved:

  • Repaired/Replacement Parts: Urturbo will cover shipping costs for the repaired or replacement part.

  • Refunds: Processed within 10 business days of approval.

Note: Urturbo reserves the right to request third-party inspection or testing to validate claims.

6. Legal & Miscellaneous Provisions

  • Transferability: This warranty is non-transferable and applies only to the original purchaser.

  • Limitation of Liability: Urturbo’s liability under this warranty is strictly limited to the remedies outlined above.

  • Revisions: Urturbo may update this policy at any time. Changes will be posted on our website and apply to purchases made after the effective date.

7. Urturbo’s Commitment to Excellence

We pride ourselves on delivering exceptional customer service and stand behind the quality of our products. If you have questions or require assistance, our dedicated support team is available to ensure your satisfaction.

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